Terms & Conditions

The use of this transfer booking site is conditioned by the acceptance of the following terms and conditions. The person, who placed the booking, takes responsibility for it and accepts all of the following terms and conditions for and on behalf of each member of the party

Responsibility

Where two or more people are included on the same booking, the person who placed the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

Reservations

24 hours a day, 7 days a week and 365 days a year - including holidays. 

Telephone Bookings

When a booking is made by telephone, the booking is subject to, and the client must accept, our terms and conditions.

Payments

Payment is made to the driver in cash [euro’s] .Please pay all at once after you arrive at the Accomadation. Once you have paid, the driver will give you "a Pick up voucher" which you will then give to the driver on the return journey in lieu of money. Or you are also welcome to pay online (in advance); we use PayPal, If you opt to pay in advance via PayPal our driver will be automatically informed so you will not need to do anything else. However, if you really do prefer not to pay all at once there is no problem; you can pay for each trip separately!

Change a Booking

Should you increase the number of passengers within the party or change the route, before the time of travel, a new re-quote will be needed. The new rate may differ from the rate previously. If an extra vehicle is required, Madeira airport Transfers will advise you on the most cost effective transfer available. Online booking changes are not accepted within a 12 hour period before travelling. Should you wish to make any changes, please contact “Madeira-airport-transfers”

Confirmation Email

Once you've completed your transfer booking, we will email you your booking confirmation, within the next 24 hours which will show your complete itinerary. The confirmation email is your reservation. This must be presented to the driver or representative. In case you don´t receive a confirmation within the next 24 hour please contact us immediately. When transfers are booked ONLINE 12 hours prior to your flight. In this case you will not receive a confirmation e-mail because you have made a booking very close to the time of arrival.

Cancellations

Customers are allowed to cancel the reservation by email or phone

Flight Reschedules & Cancellations

In case of flight schedule changes & flight  cancellations for reasons beyond passenger’s control “Madeira airport transfers” will  rearrange pickups & drop offs accordingly, as soon “Madeira-airport-transfers”  is informed of changes, at least 24 hours prior to arrival or departure to or from resort.

Luggage

Each passenger has an allowance of a suitcase and piece of hand luggage. If you are bringing extra luggage for example; pushchairs, wheelchairs, golf bags or any other out of the ordinary items ; please notify us in the message box in the  booking form or to the  contact page; ensuring that we are aware of the extra luggage. We may have to send a larger car. Generally, there is no extra charge

Failure to notify us will be liable to extra costs. If excess luggage needs additional transportation.

Baby Seats

On Private and Shuttle transfers children or Baby seats are free of charge; they must be reserved at the time of booking the transfer. On Private and Shuttle transfers, infants and children do count as one person as they take up a seat belt place.

Insurance

All our drivers, passengers and Vechicles are fully insured with comprehensive Cover and Licensed by the D.R.T.T. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.

Transfer Delay

“Madeira airport Transfers” will use every reasonable means to ensure that the vehicle(s) arrives on time  and that it reaches its destination on time. Madeira-airport-Transfers  will not incur any liability whatsoever in the event of any delay due to causes beyond its control.

If for any reason the vehicle for your departure transfer is delayed more than 5 mins from the scheduled pickup time, please call “Madeira-airport-transfers”, name and phone number are provided on voucher or confirmation email.

Events beyond our Control

War, civil disturbances, terrorist activity, vandalism, industrial disputes, technical problems with transport, closed or congested airports, natural or nuclear disasters, fire, severe weather conditions, accidents causing delays to your transport, compliance with police requests, unforeseen traffic delays, problems caused by other customers, other circumstances affecting passenger safety and any other similar event.

Events within our Control

If "Madeira-Airport-Transfers" fail for any reason within our control to deliver its passengers to their confirmed destination, "Madeira-Airport-Transfers" will provide suitable transport such as another coach, private car, taxi etc. Any reimbursement made by "Madeira-Airport-Transfers" for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.

Drunken/Abusive Behavior

We reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered to be abusive  and could pose a threat to the driver, the vehicle or the other passenger(s). 

Drinking & Eating

Passengers are not allowed to drink any alcoholic drinks or eat in our vehicles.

Smoking

“Madeira-airport-transfers” operates a complete NON Smoking Policy in all vehicles used.

Complaints

Complaints - are only accepted if they will be written and given to the driver. No claims are accepted in case of delays before or during the transfer caused by events beyond our control.

Data Protection

All data of our clients are only used to provide a smooth handling of the transfer.The data is not open to anyone else.

Laws and Jurisdiction

Portuguese law will govern these conditions in all respects.