Responsibility
Where two or more people are included on the same booking, the person who placed the booking shall be deemed
to do so on the basis that he/she acts as an agent for both or all members of the party and
accepts these booking conditions on behalf of each member of the party.
Reservations
Express Door to Door Shuttle Transfers
-Operated from 08h00 to 20h00 - 7 days a week and 360 days a year - ( 25- 26 Dec + 1 Jan NO Shuttle Service)
Private Transfers
- Operated from 24 hours a day, 7 days a week and 365 days a year - including holidays
Telephone Bookings
When a booking is made by telephone, the booking is subject to, and the client must accept, our terms and conditions.
Price & Payments
Except where You and/or any Passenger agree to changes to the Journey with the Transport Service Provider and/or the Driver, all tolls, congestion charges, taxes are included in the price quoted on the Website and shown on the Booking. Any additional tolls, congestion charges, taxes and gratuity charges arising out of changes to the Journey must be paid by You or the Passenger, as appropriate.
You and/or the Passengers may be charged if changes are made to your Journey once the Passengers have been picked up by the Driver. Such additional charge will be agreed locally with the Driver and/or Transport Service Provider and paid to us or the Driver at the Pickup Time (by such means as we or the Driver or the Transport Service Provider shall indicate). The Driver and/or Transport Service Provider reserves the right to decline any unreasonable requests to amend the Journey and neither we nor the Driver nor Transport Service Provider shall have any liability to You if You make changes to the Journey that are not acceptable to the Driver and/or the Transport Service Provider.
We will take payment in full once we have confirmed your Booking with the Transport Service Provider.
Change a Booking
Should you increase the number of passengers within the party or change the route, before the time of travel,
a new re-quote will be needed. The new rate may differ from the rate previously. If an extra vehicle is required,
Madeira airport Transfers will advise you on the most cost effective transfer available.
Online booking changes are not accepted within a 12 hour period before travelling. Should you wish to make any changes,
please contact “Madeira-airport-transfers”
Confirmation Email
Once you've completed your transfer booking, we will email you your booking confirmation, within the next 24 hours which will show your complete itinerary.
The confirmation email is your reservation. This must be presented to the driver or representative.
In case you don´t receive a confirmation within the next 24 hour please contact us immediately.
When transfers are booked ONLINE 24 hours prior to your flight.
We cannot accept responsability from booking errors like, wrong flight date, time, pickup/dropoff address. The details on the booking are client's responsability.
Cancellations
FREE cancellation up to 24 hours before pick-up
You may cancel a Booking by either (i) telephoning the number provide on the confirmation email
We have the right to cancel the Booking upon limited or immediate notice in any circumstances, including but not limited to the insolvency of a Transport Service Provider. In circumstances where we cancel due to issues related to the Transport Service Provider and/or the applicable vehicle which was due to be used for the Journey we will use our reasonable endeavours to arrange for the supply of an alternative vehicle, but at periods of high demand it may not be possible. Where we notify You of cancellation of the Booking 48 hours or less before Pickup Time, You will receive a return of all monies already paid by You in respect of the Booking.
Flight Reschedules & Cancellations
In case of flight schedule changes & flight
cancellations for reasons beyond passenger’s control “Madeira airport transfers” will
rearrange pickups & drop offs accordingly, as soon “Madeira-airport-transfers”
is informed of changes, at least 24 hours prior to arrival or departure to or from resort.
Luggage
Each passenger has an allowance of a suitcase and piece of hand luggage.
If you are bringing extra luggage for example; pushchairs, wheelchairs, golf bags or any other out of the ordinary items ;
please notify us in the message box in the
booking form or to the
contact page; ensuring that we are aware of the extra luggage. We may have to send a larger car. Generally, there is no extra charge
Failure to notify us will be liable to extra costs.
If excess luggage needs additional transportation.
We cannot accept responsibility for items damaged or lost in transit. Your property is entirely your responsibility.
Baby Seats
On Private and Shuttle transfers children or Baby seats are free of charge;
they must be reserved at the time of booking the transfer.
On Private and Shuttle transfers, infants and children do count as one person as they take up a seat belt place.
Insurance
All our drivers, passengers and Vechicles are fully insured with
comprehensive Cover and Licensed by the D.R.T.T.
However, whilst every care is always taken, customers' property is carried entirely at their
own risk and no responsibility can be accepted for loss or damage.
Customers are therefore advised to check their own travel insurance.
Waiting Times at the Airport
On Express Shuttle The Maximum Shuttle waiting time for customers at the airport is 40 minutes
from the moment they make contact with our airport representative.
For Shuttle service - Due to covid restriction the waiting time could take longer
On Private Transfers. no waiting around at the airport.
We will wait approx 1 hour after your landing time in Madeira Airport . Should there be a problem with luggage, provided you advise us by sending 1 member of your party to find us in arrivals we will be happy to wait for you until the problem is resolved.. if you are travelling alone please advise by calling the number provided on your paperwork.
Flight Delay
– If your flight is delayed and waiting for you compromises our obligations to other passenger(s), it may become necessary for us to leave the airport before your arrival.
In this case we will make every effort to accommodate passenger(s) where possible on the next available transfer but this may involve some waiting on your part.
Transfer Delay
“Madeira airport Transfers” will use every reasonable means to ensure that the vehicle(s) arrives on time
and that it reaches its destination on time. Madeira-airport-Transfers
will not incur any liability whatsoever in the event of any delay due to causes beyond its control.
If for any reason the vehicle for your departure transfer is delayed
more than 5 mins from the scheduled pickup time, please call “Madeira-airport-transfers”,
name and phone number are provided on voucher or confirmation email.
When you book a Shuttle transport to the airport, we cannot guarantee an exact pick-up time.Shuttle Transfers can be delayed up to 30 minutes
Pickups
Express Door to Door Shuttle Transfer Only start 08h00 to 20h00.
Shuttle pickup starts 3 hours before Flight Departure
If you require an earlier pickup; Please Book a Private Transfer
We also inform you that scheduling the customer's pick-up time is solely and exclusively the customer's responsibility, so we are not responsible for delays due to traffic, accidents or others on the way to the airport. One Shuttle services there are also 3 stop before getting to the airport. The customer must always be aware of these inconveniences.
You must ensure that, at the Pickup Time and at all times during the waiting times referred, one of the Passengers has with them a telephone (or other similar means of communication) that is switched on and is contactable using the contact number provided during the booking process.
If the Pickup Location may not be easy to locate or apparent from the road, You must provide accurate details to assist the Driver locating the Passengers at the Pickup Location. The additional information should be typed in the 'Remarks' box in the Website, and should include, without limitation, information about unmarked roads, security gate arrangements or specific access and exit gates.
The Vehicle and Driver will wait for the Passengers for up to 15 minutes where the Pickup Location is at any location other than an airport.
If the Passengers are unable to meet the Vehicle and Driver at the Pickup Time it is essential that You contact the Transport Service Provider as soon as possible to request to rearrange the Pickup Time. You acknowledge and accept that the Transport Service Provider reserves the right to decline any unreasonable amendments to the Pickup Time and/or the Journey.
If the Transport Service Provider is not informed of any desired change in arrangements by the Passengers, it is likely that the Vehicle and Driver will not be at the Pickup Location when the Passengers arrive (and in any event the Transport Service Provider is not obliged to agree to any such change).
Neither we nor the Transport Service Provider are responsible for failed Journeys if the details You have provided in the Booking are incorrect.
As the Transport Service Provider will have allocated a Vehicle and a Driver to a Booking, and the Driver will have incurred time travelling to and waiting at the Pickup Location, and travelling back from the Pickup Location, You acknowledge and accept that in the event of a failed Journey due to:
You will not be entitled to any refund in relation to the Booking and neither we nor the Transport Service Provider shall have any liability whatsoever to You or any Passenger in respect of the failed Journey or the Booking.
Events beyond our Control
Unusual Traffic Levels, War, civil disturbances, terrorist activity, vandalism, industrial disputes, technical problems with transport, closed or congested airports, natural or nuclear disasters, fire, severe weather conditions, accidents causing delays to your transport, compliance with police requests, unforeseen traffic delays, problems caused by other customers, other circumstances affecting passenger safety and any other similar event.
Drunken/Abusive Behavior
We reserve the right to refuse to carry any person who is thought to be under the
influence of alcohol or drugs and/or whose behavior is considered to be abusive
and could pose a threat to the driver, the vehicle or the other passenger(s).
Drinking & Eating
Passengers are not allowed to drink any alcoholic drinks or eat in our vehicles.
Smoking
We operates a complete NON Smoking Policy in all vehicles used.
Complaints
Complaints - are only accepted if they will be written and given to the driver.
No claims are accepted in case of delays before or during the transfer caused by
events beyond our control.
Data Protection
All data of our clients are only used to provide a smooth handling of the transfer.The data is not open to anyone else.
Laws and Jurisdiction
Portuguese law will govern these conditions in all respects.
